Help and FAQs

Quick answers about tickets, draws, prizes and staying safe.

Playing the lottery

How much does a ticket cost?

Each ticket is £1. You can buy up to 20 tickets per draw.

When are the draws?

Every Saturday at 12 noon, UK time.

How do I know if I have won?

Winners are emailed on the day of the draw and results appear on the winners page.

How are prizes worked out?

Prizes are a share of ticket sales: 30% for first, 12.5% for second and 7.5% for third.

Can I cancel?

Yes. Cancel at any time from your account or by emailing us before the Friday before the next draw.

Your account

Who can play?

Anyone aged 18 or over who lives in the United Kingdom.

Why do you need my date of birth?

We must make sure all players are 18 or over. We check this before your first draw.

I forgot my password.

Use the forgot password link on the log in page or email us.

Safer gambling

How can I set a limit?

See our responsible gambling page or email [email protected]. Limits are applied straight away.

How can I stop playing?

You can take a break (7 days to 6 months) or self-exclude (6 months to 5 years). Details are on the responsible gambling page.

Where can I get help?

Call the National Gambling Helpline on 0808 8020 133, free, 24 hours a day.

Money and the church

Where does the money go?

See our full breakdown. At least 40% of ticket sales supports Fyvie Parish Church.

Can I donate instead?

Yes, please use our donation form.

Last updated: 13 October 2026