Step 1: tell us
Email [email protected] or write to us at Burnside of Gourdas, Fyvie, Turriff, Aberdeenshire AB53 8SA. We will acknowledge your complaint within 3 working days.
Step 2: our review
A trustee who was not involved will investigate and reply in writing within 28 days.
Step 3: if you are still unhappy
- Aberdeenshire Council licensing, the local licensing authority for society lotteries.
- Advice Direct Scotland, free consumer advice: 0800 800 9060.
- OSCR, for concerns about the charity: oscr.org.uk.
- Gambling Commission: gamblingcommission.gov.uk.
Last updated: 13 October 2026